Because of how new the computer technical support profession is, institutions often offer certificate or degree programs to prepare new technicians, but computer technical support is frequently performed by experienced and certified technicians who have extensive training in the field.Some computer technical support technicians are self-employed or own a business that provides services in a certain area. Computer technical support can help diagnose many problems, such as a setting that is off, to spyware and viruses, and as a serious as replacing hardware or re-installing the operating system
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